General FAQ
1. What comes in each nail set?
- 10 press-on nails in your selected/ custom sizes
- Nail glue or adhesive tabs (based on your choice)
- Mini nail file & cuticle pusher
- Alcohol pad
- Cuticle oil pad
- Instructions for easy application & removal
2. How long do the nails last?
- With nail glue and proper prep; our press-ons can last up to 4 weeks.
- With adhesive tabs; wear time is typically 3-5 days and nails can be reused more easily.
3. Can I reuse nails?
- Yes! As long as the nails are removed carefully and kept clean, you can reuse them multiple times.
4. How do I know my size?
- We provide universal-fit sets in sizes XS, S, M, L. For a more customized fit, we recommend measuring your nail beds from side to side or purchase our sizing kit to know your exact fit for future purchases.
5. How do I apply and remove the nails?
- We include step-by-step instructions with every order. Application takes just a few minutes, and safe removal can be done with warm water soak or nail-safe remover.
6. Do you take custom requests?
- We do not take custom requests.
7. What is your shipping time?
- Our current processing times will always be posted below. Processing times will vary based on demand. It was imperative to us, that our press-ons are handcrafted with care and not factory-made; so as to ascertain a peculiar quality. Orders are typically processed within 2-7 business days and shipped via USPS. Shipping times vary by location but usually 3-7 business days within the U.S.
- CURRENT PROCESSING TIME: TWO DAYS
8. Do you accept returns or exchanges?
- For hygiene reasons, we cannot accept returns or exchanges. However, if there's an issue with your order; please contact us within 7 days of delivery and we'll do our best to make it right.
9. Do you ship internationally?
- No, we only ship within the U.S.
10. What nail shapes and length do you offer?
- Please see table below.
If you have any other questions, please feel free to reach out to contact@solids21.com
